Automotive services
Capture the vehicle, triage the urgency, book the bay.
Service centers and dealerships lose bookings to phone queues. Trestelo captures vehicle details, triages urgency, and books the service bay from the conversation.
Conversation
Messenger- My brakes have started squealing badly. How soon can you look at it?
- TresteloBrake noise is worth checking quickly. What’s the make, model, and rough mileage?
- 2019 hatchback, about 60,000 km.
- TresteloWe keep priority slots for safety issues — tomorrow 8:00 drop-off is open. Shall I book it?
What your customers ask — and what happens next
“My brakes are squealing — how soon can you look at it?”
With Trestelo · Safety-relevant issue triaged, earliest slot offered, bay booked.
“How much is a full service for a 2019 diesel?”
With Trestelo · Grounded price answer from your service catalog, booking offered.
“Is my car ready for pickup?”
With Trestelo · Status request routed to the service desk with the job context attached.
The lead your team actually receives
Not a transcript — a structured opportunity with the details your operation needs, captured before anyone on your team spent a minute.
- Vehicle make, model, year
- Symptoms and mileage
- Urgency and safety relevance
- Drop-off vs wait preference
Lead
BookedTomás Rivera
Messenger- Service
- Brake inspection
- Location
- Drop-off
- Urgency
- Safety concern — ASAP
- Preferred time
- Tomorrow 8:00
Human control in this industry
- Escalation rules tuned to your risk boundaries
- Approval before any knowledge goes live
- Role-based access for every team member
- Full audit history of automated and human actions
Warranty disputes, quotes above your threshold, and commercial-fleet requests hand over to your service advisors with the vehicle record attached.
See Trestelo on automotive workflows.
Book a personalised demo and walk through your channels, qualification rules, and handover setup.