Respond around the clock
Customer service that never sleeps — and knows when to wake your team.
Grounded answers from your business knowledge, automation for the routine, and clean escalation for everything that needs a person.
The outcome
Faster answers for customers, fewer interruptions for your team, no made-up information.
Answers from your knowledge, not the internet
Prices, policies, services, and FAQs come from your reviewed Knowledge Hub. If it isn’t published there, Trestelo doesn’t claim it.
Routine handled, exceptions escalated
Opening hours, service explanations, appointment changes — automated. Complaints, sensitive topics, complex requests — straight to your team with context.
One history per customer
Support and sales share the same conversation record, so nobody asks the customer to start over.
What makes it work
- Answers grounded exclusively in reviewed, published knowledge
- Immediate first response on every connected channel
- Escalation rules by topic, sentiment, and customer request
- Full audit trail of what was answered and what was escalated
Built on these capabilities
Solve customer service for your team.
Book a personalised demo and walk through your channels, qualification rules, and handover setup.