Unified conversations
Every customer conversation in one operational workspace.
Website chat, WhatsApp, Instagram, and Messenger arrive as one queue with one customer record — assignment, status, and history included.
Inbox · Active
WhatsApp- Is the Thursday slot still open for the site visit?
- TresteloIt is — Thursday 9:00–11:00 is reserved for you, Maria. You’ll get a reminder the evening before.
- Team memberHi Maria, Dan here — I’ll be doing your visit. See you Thursday!
Four inboxes is how leads get lost
When inquiries arrive on the website, WhatsApp, and social messaging, teams rotate between apps, ownership is unclear, and the fastest-moving customers slip through. A unified conversation workspace removes the rotation — and the gaps.
How conversations flow
A message arrives on any connected channel
Inbound messages are verified, normalized into one conversation model, and matched to the customer record.
Trestelo responds or routes
Routine inquiries get an immediate grounded response; anything matching your escalation rules goes straight to a person.
Status stays visible
Active, waiting, handed over, closed — the whole team sees the state of every conversation at a glance.
History follows the customer
When the same customer returns — on any channel — the context returns with them.
What you get
One conversation model
Every channel lands in the same structure: messages, participants, status, and linked lead.
Assignment and claiming
Conversations can be claimed or assigned so ownership is never ambiguous.
Platform rules handled
Messaging-window and template rules on WhatsApp and Meta channels are enforced automatically.
Real-time updates
New messages, status changes, and handover events appear live — no refresh-and-hope.
Where teams use it
- A service business answering website chat and WhatsApp from one queue
- A clinic keeping front-desk and social inquiries in one place
- A multi-location business separating conversations per workspace
Human control: Pause automated replies per conversation at any time. Working hours, escalation rules, and channel behavior are all configuration your team owns.
Common questions
Which channels are supported today?
Website chat, WhatsApp Business, Instagram messaging, and Facebook Messenger. Inbound email and voice are on the roadmap.
Can we take over a conversation manually?
Yes. Any permitted team member can pause automation and reply directly; the conversation shows who is handling it.
What happens outside working hours?
Trestelo keeps responding and capturing lead details. Anything needing a person is queued and your team is notified per your notification rules.
See conversations on your workflows.
Book a personalised demo and walk through your channels, qualification rules, and handover setup.